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Configurable memberships with cancel and pause rules, membership credits, exclusivity controls, family sharing, team requirements, and payment-gated smart-lock access — sports facility management software connected to your facility, your events, and your bottom line.
Cancel and pause rules, seasonal terms, credits, billing cycles, coupons and cloning. Switch on the parts of the membership builder your facility uses and hide the rest.
Switch on Lock canceling and members have to contact you to cancel, or can't cancel for a set number of months — made for contracts and commitment periods. Locked pausing sends pauses through your team. Your cancellation notice period is one facility-wide policy.
Mostplatformsgiveyouonemembershiptypewithamonthlypriceandacancelbutton.Baselinegivesyoucancelandpauserules,membershipcredits,seasonalterms,alternatebillingcycles,andprivatetiers—becauserealfacilitieshaverealcomplexity.
Cap any membership at a set number of active members — made for programs with limited spots. Once it's full, your Memberships page shows that capacity is reached, and members who cancel are warned they may not get their spot back.
Scarcitycreatesvalue.Capyourmemberships,letmembersbookfurtheraheadthanthepublic,andofferprivatetiersthatonlyreachthepeopleyousharethemwith.Controlwhogetsinandwhen.
Memberships renew automatically every cycle — every month, every 3 months, whatever you set. Members don't re-enroll and you don't chase renewals. Sales › Memberships shows MRR, active and unpaid members, and who joined or churned.
If memberships are below 30% of revenue, you don't have a sustainable business yet. Memberships and lessons are the two anchors — together roughly 60% of revenue, barely moving month to month.
Read the research: What Successful New Sports Facilities Do Differently →A model trained on your own facility's history scores every active member's chance of a preventable cancellation in the next 90 days, then adds it up to the cancellations to expect and the monthly revenue at risk.
Renewalsareonlyhalfthestory.Baselinescoreseveryactivemember'sriskofcancellinginthenext90days—trainedonyourownhistory—soyoucanmakethesavecallwhilethere'sstillamembershiptosave.
Across 44,000+ memberships, the median preventable cancellation happens just 87 days after joining — over half of all preventable churn lands in the first three months.
Read the research: The State of Sports Facility Memberships →Aparentshouldn'tneedthreeloginsandthreepaymentmethodstomanagetheirkids.Linkthefamilytooneaccount,registerandpayforeveryonefromit,andletonemembershipcoverthehouseholdwithFamilysharing.
Switch on Family sharing and linked family members share one membership's benefits — and can apply its discounts when checking out for each other. One membership can cover a household.
“The ease of bringing payments in automatically, the camps and sign-ups page, the ability to see and find lists of those who signed up — it just works.”
Require a membership to register for any team. Registration gets a membership step: athletes who already hold it are recognised, and everyone else starts the membership right from that step before they finish registering. No gaps in coverage, no manual checks.
Memberships attached to teams and seasonal programs retain 87% of members at one year vs 32–45% for access-style plans. Members don't quit a team the way they quit a key fob.
Read the research: The State of Sports Facility Memberships →Connect your smart locks through Seam — or Kisi — and pick which doors each membership opens. While a membership is active and paid, the member can unlock those doors. When a payment fails, Baseline removes the access automatically as the membership's status updates and gives it back once they're paid up. Cancel the membership and the access goes with it. No keys, no fobs, no awkward conversations.
Seam & Kisi
Seam connects hundreds of smart lock brands; Kisi works too. Support switches each on for your account.
Doors Per Membership
Choose which doors each membership opens. No hardware to rewire.
Payment-Gated
Miss a payment and access is removed when the status updates, then restored on payment.
Current Members Included
Add a door to a membership and everyone already on it gets access.
Onemembershipfeedsfivesystems.Dooraccessfollowspaymentstatus.Familysharingcoversthehousehold.Teamregistrationchecksforthemembership.Memberdiscountsshowupatcheckout.Creditstopuponschedule.Everythingisconnected—that'sthepoint.
Predictive churn scoring, revenue forecasting, and reconciled accounting — every number from across the platform in one place.
Forecast upcoming revenue, age every outstanding balance, and let the recollection AI win back failed payments overnight.
When a parent registers their kid, the roster updates, payment plans activate, and the coach sees a new player.
When a member scans in, attendance is recorded and the check-in review shows their bookings, waivers, and any payments that need attention.
$1M facilities charge $340 on average per membership vs $204 at smaller operations — and 75% of them sell recurring memberships.
Read the research: The Secrets of Scaling to a $1M Sports Training Facility →Among winter class members who used their plan at all, the median member on an unlimited plan (classes included, nothing consumed per class) registered for one class a week — a 2×-a-week member registered for 1.3 and a 1×-a-week member for 0.8. At the typical business, roughly one unlimited user in six exceeded two classes a week; only the handful of programs that literally market the word “Unlimited” draw heavier users (about two a week). “Unlimited” sells the option; a minority exercise it.
Read the research: The Winter Season →Memberships are the most-disputed product at sports facilities — and the best defended. Facilities on Baseline win 89% of closed membership disputes, because the winning evidence builds itself: the auto-renewal consent checkbox, the emailed terms document, advance charge reminders, and a self-serve cancel button the customer never clicked.
Read the research: The Dispute Report →See how Baseline handles plans, billing, renewals, and member portals — in one 20-minute tour.
Starting free. No credit card required.
Everything you need to know about our sports facility management software.
Yes. Create unlimited membership types, each with its own price and billing cycle, membership credits, prepaid packages, member discounts, cancel and pause rules, and the doors it opens. Premium might include 200 credits a month and every door, while Basic includes 100 credits and the front door. Clone an existing membership when the next tier is close to one you already built.
Your facility sets one cancellation policy: how many days' notice members give, and whether cancellations take effect immediately or at the end of the billing period. Per membership, Lock canceling makes members contact you to cancel or holds them for a set number of months, and Locked pausing sends pause requests through your team. Members can pause with a resume date and cancel on their own within your rules.
Absolutely. Memberships can be seasonal (registration opens only in-season, and the membership auto-cancels at the season's end) or durational (it auto-cancels after a set number of months). Perfect for seasonal training programs or fixed-length commitments.
Turn on event-based proration and they're charged for the portion of the enrollment that's left, not the full period. A family joining week six of a twelve-week enrollment pays for the weeks remaining — no manual price adjustments, no awkward conversations.
Turn on Family sharing for a membership and linked family members share its benefits — and can apply its discounts when checking out for each other — so one membership can cover a household. Parents manage everyone from one login: they register, sign paperwork and pay for each family member.
Yes. Attach a required membership to any team. Team registration then includes a membership step: if the athlete, or a family member linked to them, already holds it, the step is complete. Otherwise they start the membership from that step and come back to finish registering. No gaps in coverage.
Through Baseline's Seam integration, which connects hundreds of smart lock brands, or through Kisi. Baseline support switches the integration on for your account, then you choose which doors each membership opens. Members with an active, paid membership can unlock those doors; when a payment fails or the membership is canceled, the access is removed automatically as the membership's status updates. No keys, no fobs, no front desk.
Baseline marks the membership unpaid, sends the member a recovery email and text with a link to update their card, and keeps retrying the outstanding charge. If the membership includes door access, it's removed automatically when the status updates, and admins see the unpaid status in Sales › Memberships. When payment clears, access comes back automatically.
Yes. When a member scans a gym card, QR code, or phone barcode at the front desk, Baseline's check-in review shows their membership and enrollment status alongside the day's bookings — and an unpaid or past-due membership flags the arrival as attention-needed, next to any late payments, expired cards, or missing waivers. Staff catch it while the member is standing there instead of a billing cycle later.
No. Unlimited membership types, unlimited members, unlimited configurations. Memberships are included in every Baseline plan.
