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An AI phone agent that never misses a call, account managers who know your name, trainer onboarding that works, and a team that does the admin for you — support for you and your customers.
Search by area code and pick a local number for your facility. Calls go to your AI — not your personal cell, not a voicemail nobody checks.
Available on select plans.
Mostfacilitiesloseleadstovoicemail.YourAIpicksupeverycall,answerstheirquestions,sendssignuplinks,andhandsofftotherightperson—beforeyouevencheckyourphone.
The industry average is 1,000+ accounts per support rep. Our account managers work with fewer than 100 — so they actually know your business, your staff, and your goals.
Industry average
1,000+
accounts per support rep
Each dot is 10 accounts.
Baseline
<100
accounts per account manager
Wecanaffordtospendmoreonaccountmanagersbecausewe'reanend-to-endplatform.Onesubscriptionreplacesyourschedulingtool,bookingwidget,paymentprocessor,SEOplugin,localranktrackerandreviewtracker,soourmarginssupportrealhumansupport.
Other platforms only do one thing — scheduling, or marketing, or payments — so they need massive margins and pack 1,000 accounts per rep. We do teams, facility management, and programming in one place, so we can invest more in support and still win on value.
Other platforms: one vendor per job
Baseline: all of it, one team
One platform → lower costs → more support per account
Top first-year facilities actually launch off-season more often than in-season. Setup quality beats calendar timing — every lever that separates winners is operational, not market-based.
Read the research: What Successful New Sports Facilities Do Differently →
Every new trainer gets a hands-on walkthrough — setting up their availability, managing their client list, handling lesson requests, and using the mobile app. Your account manager runs the session so trainers are ready on day one.
A 30-minute session with your account manager
New trainer onboarding
Even when the facility itself keeps operating, about a third of regular trainer–facility relationships end within 12 months — and the top trainer books 42% of the median facility's lesson revenue while 79% of clients train with a single trainer. Onboarding, comp clarity, and facility-owned client relationships are infrastructure, not luxuries.
Read the research: The Economics of a Sports Trainer →Yourtrainersshouldn'thavetocallyoutosettheirhours.TheytexttheAI,itupdatestheiravailability,andwhenalessoniscanceleditofferstomessagetheirregulars.
From Schedule › Hours, tap Trainers AI and pick your trainers. The AI texts each one, and they text back the hours they want to add. It's live on the calendar, no portal logins or phone tag.
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Select Baseline plans include 5 hours per month of hands-on work from our team. No outsourcing, no ticketing queues — real people who already know your platform inside and out.
We'll create your staff accounts, configure roles and permissions, and get everyone logged in.
Your custom landing page, site navigation, and layout tweaks to match your brand — done for you.
Months of recurring events, seasonal camps, and program schedules built out and ready to go.
Messaging campaigns to chase down failed payments, expired cards, and outstanding balances.
Draft and send newsletters, announcements, or targeted messages to any audience segment.
Data cleanup, report building, migration help, or any other admin task that eats into your day.
“Customer service is second to none — the whole crew is attentive to details and quick to respond. After nearly 2 years, I'm a believer.”
Mostplatformsgiveyouahelpdesk.Wegiveyouateamthatknowssports,anAIthatneversleeps,and5hoursamonthofhands-onhelp—becauseyourfacilitydoesn'tstopat5PM.
When a member scans in, attendance is recorded and the check-in review shows their bookings, waivers, and any payments that need attention.
When an athlete finishes a workout, their profile updates and the leaderboard recalculates.
When a parent registers their kid, the roster updates, payment plans activate, and the coach sees a new player.
Predictive churn scoring, revenue forecasting, and reconciled accounting — every number from across the platform in one place.
See the help center, the AI phone agent, and how onboarding works for yourself — in one 20-minute tour.
Starting free. No credit card required.
Everything you need to know about our sports facility management software.
Our Intercom AI is available 24/7 and can answer most questions instantly. Support lives inside the platform, so your account and facility are already attached when you start a chat and your conversation history is there the next time you log in. For anything the AI can't handle, it escalates to your dedicated account manager — average response time is under 2 hours during business hours.
You submit a setup form with your preferences, pricing, and logos. We build and deliver your fully branded site within 24 hours. Along with it, you get an onboarding plan that covers every next step — bank underwriting to accept payments, migrating your users and credit cards, and training your staff. The full go-live process typically takes about a week.
You pick a dedicated local number for your facility by searching an area code. The AI reads your live schedule and programs from Baseline, plus the greeting, rules, and support info you add in Settings. It answers questions, texts event links, looks up schedules and payments, and transfers callers to the handoff contacts you choose. Callers can also leave a message, which notifies the admins you pick.
Each Baseline account manager works with fewer than 100 accounts. The industry average is 1,000+ accounts per rep. Because we're an end-to-end platform, we can afford to invest more in dedicated support — and it shows.
Task Hours are 5 hours per month of hands-on work from our team, included on select Baseline plans. Use them for anything — team setup, website design, event building, payment recollection, or any admin task you need done. Book a demo and we'll walk through which plan fits your facility.
Yes. Every trainer gets a dedicated onboarding session with your account manager, direct access to Intercom support, and their own AI assistant they can text to add or clear their hours, check their schedule, and message their regulars. It already knows their schedule and clients — there's no setup and nothing to configure.
Yes. We handle migrations from EZ Facility, Mindbody, eSoft, and most other platforms. Your members, billing data, schedules, and history come with you — typically within 1–2 weeks.